Frequently Asked Questions
Find answers to common questions about our products and services
What materials are used in your handbags and accessories?
We are proud to be a cruelty-free brand. Our products are crafted from high-quality faux leather, recycled nylons, and premium acetate for our eyewear.
How do I care for my Poppy Lissiman items?
To maintain the longevity of your items, wipe with a soft damp cloth and store in the provided dust bag away from direct sunlight.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Can I change or cancel my order once it is placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team immediately, though we cannot guarantee changes once the order has entered the fulfillment stage.
Are your sunglasses UV protected?
Absolutely. All Poppy Lissiman eyewear offers Category 2 or 3 UV protection, meeting international safety standards.
When will out-of-stock items be replenished?
We recommend signing up for the 'Notify Me' alerts on the specific product page to be the first to know about restocks.